Frequently Asked Questions
PURCHASE POLICIES
No, this is not compulsory. Our Guest check-out allows you to make a purchase in no time.
CSP acts as an intermediary between artists and art buyers. All artworks displayed on IdeelArt are legally acquired by you directly from the artists. This ensures that the artwork you are buying is 100% authentic. All artworks are signed and delivered with an invoice raised directly by the artist, providing you with an additional proof of authenticity.
Artworks are in the artist’s studios all over the world, so we are unable to arrange viewing before purchasing. However, in some cases, depending on the artist and customer’s location we might be able to accommodate a viewing.
Artistics works directly with the artists whose works are shown on the website. Each piece is signed by the artist and shipped with a certificate of authenticity.
We strive to publish nothing but high-quality photos that portray the appearance and colors of each work of art as faithfully as possible. For works offered in limited editions (sculpture, ceramic or photography), there may be very minor differences from one piece to the next.
SHIPPING, INSURANCE AND TAX
No.CSP provides a free delivery service, worldwide, for all artworks. All deliveries on CSP are insured. The delivery might however be subject to import duties, which are due by the buyer.
Processing and shipping times may vary according to the purchased artwork, its origin, and the shipping destination. Most orders are processed and shipped within 10-12 weeks. However, some orders may be processed faster, while others might take more time, particularly if they require special packaging or handling.
When your order is shipped, you will receive a shipment confirmation email with a tracking number. You can check the status of your package and the estimated delivery date online by using the tracking number.
If you are buying artworks from an artist based outside of the country where the artwork is delivered, you may have to pay import duties or taxes upon receipt of the artwork. You will be responsible for payment of those duties and taxes. Please contact your local customs office for further information before placing your order.
Yes, all packages must be accepted and signed for upon delivery. Due to the valuable nature of artworks, packages should not be left unattended, and we strongly advise you to check that the packaging of the artwork is in good condition before approving a delivery.
We currently deliver to the following countries:
Argentina, Australia, Austria, Belgium, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Tunisia, United Arab Emirates, United Kingdom, USA.
RETURN AND REFUND POLICY
We want you to be completely satisfied with your order. Under our return policy, if for any reason you are not happy with your purchase of an artwork, you can cancel your order within 30 days of receipt and you then have 14 days to ship the artwork back to the artist.
Yes you can. Your satisfaction is our first priority. We strongly advise you however to make sure that the artwork is kept in perfect condition, and that you keep the original packaging to ensure the smoothest possible return process. Please note that the cost to ship the artwork back remains your responsibility.
Of course. You can cancel an order at any time before receiving the artwork.
To return an artwork, please follow the following guidelines:
- Repackage the artwork in its original condition using the original packaging materials used by the artist. If you have already disposed of the original packaging, you will be responsible for purchasing packaging materials and sending the artwork back to the artist safely.
- Arrange to send the packaged artwork directly back to the artist using a traceable shipping method.
- Email all shipping details including tracking number to support@gardensculpture.com.
Please note that IdeelArt is not responsible for undelivered returns, we would therefore strongly recommend you to insure the shipping when returning an artwork.
We strongly advise you to check that the packaging of the artwork is in good condition before approving a delivery.
In the unfortunate event that your order arrives damaged, we ask you to take a picture of the artwork and one of the shipping container it arrived in and email us immediately at info@customizedsculpture.com, quoting your order number and state whether you would like a replacement or a refund.
We will be quickly in touch, and we will organise the return of the artwork.
Refund will be arranged swiftly by the method you used to pay via the website.
Unless you return an artwork damaged before delivery, the return shipment costs remain your responsibility.