Privacy Policy
At Garden Sculpture, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make inquiries, or engage in transactions with us. By using our website and services, you consent to the practices described in this policy.
Please read this policy carefully to understand how we handle your personal information.
1. Information We Collect
We collect two types of information: personal and non-personal.
Personal Information: This includes information that you provide to us when you register on our site, contact us, request a quote, or place an order. This may include:
1. Company name
2. Contact name
3. Email address
4. Phone number
5. Shipping and billing address
6. Payment details (for order processing)
Non-Personal Information: This includes information that is automatically collected when you visit our website. This may include:
1. IP address
2. Browser type
3. Device information
4. Pages viewed and time spent on the site
5. Referring website and search terms used
We may use cookies and similar technologies to collect non-personal information to improve our website’s functionality and your browsing experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
1. To Process Orders: To fulfill your orders for sculptures, including processing payment, arranging shipment, and managing customer support.
2. To Provide Customer Support: To respond to your inquiries, provide quotes, offer product recommendations, and resolve issues related to your orders.
3. To Communicate: To send you transactional emails, such as order confirmations, shipping updates, invoices, and payment receipts. We may also send you marketing communications if you have opted to receive them.
4. To Improve Our Services: To analyze how our website is used, optimize content, and improve user experience.
5. To Comply with Legal Obligations: To fulfill our legal obligations, including tax requirements and complying with applicable regulations.
3. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to remember your preferences and track website activity.
Types of Cookies We Use:
1. Essential Cookies: These are necessary for the basic functionality of our website, such as enabling login and checkout.
2. Analytical Cookies: These help us track website usage to improve functionality and optimize your experience (e.g., Google Analytics).
3. Marketing Cookies: These allow us to provide targeted advertisements and content based on your browsing behavior.
You can control cookies through your browser settings, but disabling cookies may affect some website functionalities.
4. Data Security
We implement industry-standard security measures to protect your personal information. These include secure servers, encryption of payment data, and other safeguards to protect your information from unauthorized access or disclosure.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:
With Service Providers: We may share your information with third-party vendors who help us process payments, ship products, or provide customer support. These third parties are obligated to protect your information and are not allowed to use it for purposes other than performing services for us.
For Legal Compliance: We may disclose your information if required to do so by law, such as in response to a court order, subpoena, or other legal processes.
To Protect Our Rights: If necessary, we may share information to protect our rights, property, or safety, as well as that of our customers, employees, or others.
6. Your Data Protection Rights
You have certain rights regarding the personal data we collect about you. Depending on your location, these rights may include:
1. Right to Access: You may request a copy of the personal data we hold about you.
2. Right to Correct: You may request that we correct any inaccuracies in the personal data we hold.
3. Right to Delete: You may request that we delete your personal data, subject to certain conditions.
4. Right to Object: You may object to the processing of your personal data for marketing purposes.
5. Right to Withdraw Consent: If you have previously provided consent for specific data processing activities, you may withdraw that consent at any time.
If you wish to exercise any of these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal or accounting obligations. Once this retention period expires, we will delete or anonymize your personal information.
8. Third-Party Links
Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices of such sites. We encourage you to review their privacy policies before providing any personal information.
9. International Data Transfers
If you are located outside of [your country] and choose to use our services, please be aware that your data may be transferred to and processed in [your country] or other locations where our service providers are based. By using our website, you consent to such transfers and processing of your information in these countries.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top. Please review this policy regularly to stay informed about how we are protecting your personal information.
11. Children's Privacy
Our services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at info@customizedsculpture.com